The sophistication of the point-of-sale systems we are installing today is amazing. But not every business needs all the bells and whistles being offered. With hundreds of POS systems available offering a variety of features at varying price points, it’s worth spending some time looking at what matters most for your business. We think the most important points to consider are what we’ve described below. What do you think?
- Ease of Use – This point is a big one. Training your team should be quick and simple. The interface they use should be intuitive and easy to learn and figure out. A system that is confusing or complicated to use will cause frustration for both employees and customers. Not to mention the time wasted and negative impact on your customer experience.
- Adaptability and Evolution – Two important future trends for POS technology are mobile payments and cloud-based software delivery with data storage. The system you select must be built on a flexible platform that will seamlessly integrate with mobile payment providers and accept contactless payments. Keep in mind that mobile payments are predicted to overtake credit card payments in less than a decade. You want a system that will keep pace with these changes.
- Pricing – It’s possible that you’ve never looked at a POS system because it was cost prohibitive for your business. The latest offerings in the cloud-based software as a service (SaaS) subscription model make getting a POS system much more affordable. Most systems can be run from an iPad or any computer. Look for ‘pay-as-you-go’ monthly pricing with no cancellation fees or long term agreements. And be sure to ask about extra costs that can sometimes be hidden in the details of the agreement.
- Reporting – Generating the reports you need should be simple and the reports should be easy to understand. Report formats should provide a snapshot of exactly what you are looking to learn about your business without having to get out the user manual. Important capabilities are tracking sales by department, item, and hour so you can adjust staffing and allocate floor space more efficiently. Another valuable feature is a built-in employee time clock that simplifies keeping track of employee hours. Also, look for integration with accounting software such as Quickbooks as an important time-saving option.
- Customer service – Take time to check references regarding customer service support. You don’t want to lose sales because you have limited support or can’t find someone to fix the problem quickly. In addition to resolving issues, you may simply want to learn more about the features of your POS system. Look for a provider who offers documentation on their website and customer service representatives to help walk you through any situation.
These points give you a place to start when considering a POS system for your business. The descriptions really just scratch the surface of what to look for in a system and provider.
That’s where we come in. As a certified ShopKeep partner and custom payments systems provider, we have the team, the technology, and the experience to seamlessly turn your POS system into a powerful business tool. Give us a call – we’ll keep it simple and affordable.