Upgrading to EMV chip card technology will be simple for some merchants. For larger organizations, the process involves multiple steps and takes a bit longer. Our experience to date has shown that the upgrade process should be thoughtfully approached with assessment, planning and execution steps to ensure a successful transition. We put together this simplified upgrade checklist to help guide you through the process more easily. Let us know in the comments below if you find it helpful.
- Determine who will take the lead on the upgrade project. Get a team together comprised one person from every department that will be impacted by the upgrade. Appoint a single manager or lead to manage the overall upgrade project.
- Assess your current payment processing operations. Document how transactions are handled and determine where there might be room for improvement. Take advantage of this upgrade to address any gaps in your operations. It’s a good time to set up your merchant operations to be compatible with future changes and improvements.
- Determine what terminal hardware options will meet your merchant operations needs for the long term. Decide on which POS devices will require integration, upgrade, or replacement. Be sure to consider which EMV solution will work best: standalone, semi-integrated or full integration. Each option refers to how it will work with your existing business systems such as Point-of-Sale systems, inventory management or accounting programs.
- Create your implementation plan. Include the order of upgrade by department, location or POS station, a list of items needed for each upgrade and a schedule that allows for down time. If you have more than one location, we recommend that you choose one as a pilot site to test, troubleshoot and resolve issues before going live across all of your locations.Your plan should include project milestones, an estimated timeline, and contingency plans.
- Create a training schedule for your staff. You may need to schedule multiple training sessions based on shifts and locations. Train your staff on the key points of inserting a chip card into the device and leaving it until the transaction is complete. Some POS terminals will prompt the customer with on-screen instructions and audible tones to guide them.
- Confirm that your merchant services provider will be on-site for the duration of the implementation to troubleshoot operational issues and support your staff. Make sure they have live 24-hour support available.
- Upgrade your pilot location or workstation. Test, troubleshoot and resolve any operational issues.
This checklist is a simplified guide outlining the steps you will take to upgrade to EMV chip card technology. The size and complexity of your operations will determine the amount of time and level of details required to complete a successful transition.
If your merchant services provider hasn’t contacted you yet about upgrade, don’t worry. We’ve got your back. Give us a call to get started.