Strategy

What’s the difference between a live and a launched site?

Live means that the site has been moved from the production server to the hosting server. You can no longer make preparatory changes and our team will make no further changes for this phase of the project. The DNS has not yet been pointed so the general public does not have access to the site, but the site is in its finished (as far as the project goes) state.

Launched means that the DNS has been pointed and the general public now has access to the site. A new username and password have been sent to you. The project is complete and all future work will be tracked as a separate project and needs to be submitted through our Help Desk. We will close the project out of our Project Management System. Additional projects can be considered billable time, as they are no longer part of the initial build.

When do I need to make a decision on what email address I want?

We ask for a list of all the e-mail addresses at the beginning of the site build. All final e-mail account requests must be submitted one week prior to the site going live, as it will take 24-48 hours to populate.

Why do I have to use the Project Management System?

There are a lot of people involved in the creation of your site—your sales representative, a project manager, several technicians, and possibly a graphic artist and copywriter, not to mention several people from your company. The PM is a wonderful tool that keeps all communication in the same place and accessible to the entire team. While e-mails can get lost, the PM keeps everything in a central location. It also ensures that we are all working with the most current information. Approved content files and graphics can be loaded directly into the PM as well.

Do I need to buy software from you?

No, the administrative panel of the CMS is an online application that can be accessed from any computer with an internet connection. You pay a one-time fee for a license to use the CMS tool, but you don’t need to download software that takes up space on your computer and you aren’t restricted to making updates from a single computer.


Design

What is Evolve System’s approach to design?

Understanding your vision for success and the needs of your customer are paramount to providing a design that will support your growth.  At Evolve Systems, we believe in starting with an audit or your industry’s web presence and layering that with strategy sessions that pull the content out of your head and put it on paper.  Our designers join your strategy sessions to listen to your thoughts, formulate a site map that organizes them, and ultimately a layout that screams “success” for your company, but ultimately your customers’ needs.

What if my site needs a facelift in a couple years?

Once you have a CMS you can always change your look and feel. We understand that your business will continue to grow and change. If you want to redesign your site we can work with your graphic designer or refer you to several we have worked with in the past. You don’t need to purchase a new site—we can completely transform your current site.

Do you use pre-made templates or custom design sites?

We do both; it really depends on what you are looking for and how much you are willing to spend on your web refresh. We can take a template and integrate it, but we can also take that template and customize it to fit your needs.

Can you help me source photos for my website?

Yes! After getting a feel for your business through our audit and strategy sessions, we will determine which photos your website needs. If you already have pictures readily available, we can use those! If you don’t have photos and need help finding some, our designer can source paid stock images for you. This will be priced accordingly.

I already have an established brand. Will my website provide a consistent look?

Yes, we will make sure your brand and new site align. Having an established brand will actually help get your project going faster since it will give our designer a starting point for when they go to pick a website template.

Can you provide examples of websites your company has designed?

Yes, please visit our Portfolio to view examples of our previous work.


Build

How much programming experience do I need to manage my site?

Absolutely none! We provide two initial training sessions where you will learn how to manage your website. You can replace images, text, and headlines, or add and delete pages without knowing any HTML or fancy computer lingo. All of the text on your pages can be edited in an easy-to-use WYSIWYG (What You See Is What You Get) editor that looks and acts a lot like Microsoft Word. We also provide ongoing training and online databases to help you use your site effectively.

Will my current site experience downtime during the web refresh?

No, as we build and update your new site, your current site will not be affected or experience downtime.

How long will it take for my new site to launch?

This changes based on each clients’ individual needs. Once our Project Manager determines the scope of your project, we will be able to give you a more accurate timeline for the steps of your project.

How much of my time will you need?

Some business owners choose to delegate the decision making in their web refresh to a business partner or co-worker. While some business owners want to be there every step of the way. The scope of your project will also determine how much of your time we will need.


Support

What after hours support is available?

We know that any interruption to your website can be a significant cause for concern. For this reason, we include live, 24/7 support with all of our packages. For immediate support 24/7, please call 480-624-2500. This team of experts is located here in the US and is ready to help you work through any email issue you encounter.

*Please have your Evolve Domains account number and PIN available for account verification.

  • [email protected]
  • www.evolvehelpdesk.com

What ongoing support do you offer?

We offer Web Maintenance Plans or WMPs. This is extremely valuable if you do not have someone dedicated to the upkeep and maintenance of your company’s website, SEO or social media, you could be losing valuable business. People use websites and social media to evaluate if a company is reputable, professional and worth investing in. Keep this in mind when you consider using Evolve Systems’ Website Maintenance Plan services to help you maintain your website in a professional manner. Evolve System’s Website Maintenance Plan Analysis is a good start for implementing changes to your website by your company Webmaster or by EvolveSourcing. The knowledge gained through analytics will provide a solid benchmark for all future online marketing campaigns.

How much does a Web Maintenance Plan cost?

Evolve Systems will recommend a specific number of hours per month that will be most effective in accomplishing your goals for your website. The recommended hours will be line itemised to show you where the time will be used; this list is highly customizable. The end result is a monthly plan that is specifically designed to meet your budget. We will work with you no matter what your budget is.

How long is the Web Maintenance Plan contract?

The initial Website Maintenance Plan contract term is six months, which is the minimum time needed to establish a solid foundation and be truly effective in our work on your site. After the initial term, you can decide how long any subsequent terms should be. You may just want to hire us as your virtual Webmaster during your busy season or when an employee is on an extended leave. Or, you may want us long term. The WMP is extremely flexible and designed to meet the needs that you have.

I’m interest in web support, but not a contract. What are my options?

You might have a project, new pages or options that need to be added to your site.  While you are comfortable with day to day changes — this project might be a bit out your comfort zone or you really don’t have the time needed to complete your project.  You can buy a block of programming time.  We analyze your project and offer a estimate of hours to purchase.

My website just crashed, what do I do?

Stay calm. You can submit a ticket to our help desk here: http://www.evolvehelpdesk.com/index.php?/Tickets/Submit

For immediate support 24/7, please call 480-624-2500. This team of experts is located here in the US and is ready to help you work through any issue you encounter.


Online Marketing

I know what I want my website to say, but I don’t know how to say it? Will you write the content?

Why do I need a blog and can you help with it?

A blog is important because it is a way to constantly be adding fresh content to your website. This enhances your site’s SEO, which makes it ranking higher in Google search results and improves the chances of your site being found. A blog is also a great way to give a voice to your brand and engage with your customers. We are more than willing to help you with your blog writing, and we can help set up marketing calendar that will fit your business’ needs.

Can you also help with social media?

Yes, just like your blog, we will create a social media strategy plan based on a marketing calendar that suits your business’ needs. Depending on your business, we will determine which platforms are appropriate (Facebook, Twitter, Instagram, Google +, LinkedIn etc.) and how frequently you should be posting.

Do I really need that “Google” stuff you guys talk about?

Yes! That Google stuff is extremely important if you want to have a successful web strategy. Without all of the tools that Google offers, your website won’t be found and that’s why you’re seeking out our help in the first place, right? There’s a reason Google made them, and if you let us, we will put on our Google hard hats and put their tools use to increase your site’s visibility.

Disclaimer: We cannot and will not guarantee you will be #1 in Google’s search results. That would just be plain dishonest on our part, and it’s not as easy as it sounds. The Internet is a big place, and only big brands and social media networks come in “first place” in search results. Companies like these typically have a very large budget and well-established customer base to garnish they types of results. But we do promise to increase your ranking in search results a great deal!


Website

I need to sell products online. How do I do that?

In addition to the CMS we also offer e-commerce solutions. We can help you obtain secure merchant processing that can work seamlessly with your e-commerce site. We can also set up an integrated website that combines a CMS and shopping cart that will maintain a similar look and feel so that everything is presented as one polished package.

How do I back up my website?

In order to back up your website, we recommend you use our cloud-based storage system, Evolve Vault! We provide different disaster recovery packages based on the scale of your business’ needs.

How much does a website cost?

My business has never had a website. How does the whole process work?