Individuals, teams and departments each have their own way of doing their work. And when it comes to accurate data capture and entry the difference in priorities becomes painfully apparent. Regardless of your industry your company most likely suffers from data inaccuracy and time wasted in rework. We looked at this common issue and identified one simple but major way to reduce rework by eliminating manual dual entry.
Attacking the cause at the root
Tackling the issue of clean data entry can be a bit tricky. The need for rework is infrequently the result of individuals not doing their jobs well but rather the consequence of improper planning, training or poor communication. However, discussion of this topic can easily digress into a blame game around who is responsible resulting in less collaboration. Identifying errors at their source is an important first step toward resolution. And the fact is that manual entry is often the root cause of data inaccuracy.
A ‘low hanging fruit’ solution
An annual review of internal processes and procedures is a valuable business practice that can reveal areas for improvement. For an in-depth look at internal workflow review check out this article at CFO Magazine “How Can a CFO Get Timely, Clean Financial Data?”. In addition to the tips they offer we believe automation is a critical piece of a ‘low hanging fruit’ solution . That’s because we’ve helped a number of our clients implement automation that delivered some significant results without major investment.
Automate through integration
Automating the manual or dual entry of data is among the quickest ways to attack this problem. However, automation can mean significant investment of dollars and resources. The major opportunity we see for improvement and savings lies in the elimination of dual entry for credit card processing activity. Your accounting and merchant processing systems should be programmed to exchange data. If your merchant processing system is not tied directly to your accounting system you are truly missing out. With very little cost or disruption of service the systems can be programmed to integrate and share data in real-time.
Take the time to assess your workflow for dual entry of credit card activity. Then contact your merchant services provider to ask about integration. Not all merchant services providers have the in-house expertise or resources to support system integration but it’s a solution worth pursuing. And keep the team at Evolve Systems in mind if you would like to take advantage of this low hanging fruit solution.