Evolve Systems provided the Merchant Processing Solution for Irish Fair, and together Don and Evolve Systems Office Manager Carrie Niemann helped out at the event from start to finish! Together they picked-up and dropped off the terminals and provided on-site assistance during the course of the event.
The Merchant Processing Solution
Evolve Systems was able to provide Irish Fair with 15 credit card terminals that met the following requirements:
- They had to be wireless
- They had to be simple for volunteers to use
- It had to be easy to perform batch reports
- One account had to link to all the terminals
The credit card terminals were placed at the ticket booths, food and beverage stands and merchandise tents. All 20 volunteers were able to use the terminals with no issues throughout the weekend. Their training involved going through a real transaction and learning how to void that transaction.
We provided a physical batch as well as an online summary. This allowed Irish Fair workers to “check-check-re check” their batches.
Don also spent time in the treasury trailer showing accountants how to block offer access beyond the manager code. This prevented anyone from making internal changes on the terminals, such as changing the language.
Challenges and Triumphs of Irish Fair
Don and I also discussed the challenges faced at Irish Fair. He expressed that working with a 501(c)(3) management committee was the hardest part. He overcame this by being as transparent when communicating as possible.
Some challenges Irish Fair faced in years past with their previous processing company was having terminals in different languages. Don spent time in the treasury trailer helping accountants block off access beyond the manager code so settings such as language couldn’t be changed.
They were also concerned about the battery life of the terminals because during the busiest times of use, the terminals had about an 8-hour battery life. Since there were more than enough terminals available, fortunately this wasn’t an issue. There were even back-up terminals available!
Looking Forward to Next Year
Good news! The Irish Fair was a major success and their team has expressed that they hope to work with Evolve Systems again next year, so we are looking forward to that. The team at Irish Fair appreciated our efficiency and how we followed through with what we promised. They are looking for other events for us to work with them at and they have referred our services to other clients which we appreciate very much.
As the provider of the merchant processing solution for an event like the Irish Fair, we’re thrilled things went smoothly and we hope to be back next year for more Gaelic heritage celebration!